Frequently Asked Questions

What is the normal turnaround time on an order?

Normal turnaround is 10 working days based on inventory availability, except during peak seasons. We will confirm shipment date upon order placement.

How is Payment Handled? 

Full payment is due on order placement, unless prior arrangements are made. All major credit cards and PayPal are accepted.

Who do I contact to discuss my order or to find out its status?

Contact Customer Service either by calling 877-297-6583 or emailing cs@activeworldnyc.com

Do you offer free freight / shipping?

Free freight is available on orders above $1,000 shipped within the continental United States.

What happens if there is a problem with my order?

Our team will work earnestly with you to address and resolve your issues and concerns. We strive for your 100% complete satisfaction. Any orders for which a solution cannot be found will be fully refunded upon return of merchandise.

Any other questions, please contact us directly at 877-297-6583 or sales@activeworldnyc.com